SIGHTSEEING TOURS WITH SRI LANKAN HOLIDAY
To take advantage of the special rates that are published on our website, all payments should be settled to Sri Lankan Holiday and NOT to the hotel. Full payments are to be made at least 10 working days prior to the scheduled arrival unless otherwise agreed on a case by case basis. If you fail to meet the payment deadlines stated on the proforma invoice, we reserve the right to cancel your booking and will inform you of this. During some peak season immediate full payment may be required to secure your bookings (Eg: Christmas / New Year).
Payment could be made online through our secure payment gateway for which a link will be forwarded along with the proforma invoice. We accept VISA, MASTER credit cards and VISA, MASTER debit cards via online. The quoted foreign currency will be converted in to Sri Lankan Rupees (LKR) at the parity rate prevailing on the date of invoice and payment should be made accordingly.
Customer must pay all bank charges in the case of a bank transfer. Payment must be made according to the instructions provided on the proforma invoice and must reach our account in full net of all origin and intermediary bank charges arising outside Sri Lanka.
The tour cost does not carry allowances to cover possible cost increases due to currency fluctuations or fuel costs or changes in government taxes and it may be necessary to initiate a rate surcharge at any time if there are exceptional cost increases beyond our control.
A refund will be made the same way the payment was received, Eg: credit card payment: to the credit card which was used for payment; telegraphic transfer/bank wire: refund to the account held by the primary customer. The refund process takes normally 10 working days and additional 7 banking days to be credited to your account or credit card. Please be informed that we require a written confirmation of payment receipt.